Faulty item
28 Apr 2024 | Lisa
Response from Vistaprint Customer Care Team:
Please accept our sincerest apology for the damaged Kids Drink Bottles after one month of use. We empathize with your dissatisfaction with these outcomes. This is not how we want you to remember Vistaprint. Likewise, we appreciate the provided photo of the received product as a reference. As such, we are glad that one of our support representatives assisted you and processed a replacement at no additional cost. An email with tracking details will be sent once shipped out. Feel free to keep or recycle the initial items received. We hope that you felt our genuine intention to help. You may rest confident that we will convey your concerns to the relevant team for review and improvement.