Thank you for sharing your feedback, and we’re truly sorry to hear that the cutting precision of your Bookmarks didn’t meet expectations. We understand how important alignment is—especially when you've taken care to center your artwork—and we regret that the final result didn’t reflect the accuracy you anticipated. Upon reviewing your order, we noticed that one of the Bookmark designs had the artwork placed entirely within the safety area, without extending to the edge. Because our products are trimmed in large batches, this can sometimes result in slight shifts that cause uneven white borders or misalignment. We know this can be frustrating, and we appreciate your attention to detail. To help us investigate further and find the best possible resolution, we kindly ask that you reply with clear photos showing the cutting issue. This will allow our team to assess the concern thoroughly and support you accordingly. Your feedback has been shared with our production team for review, and we’re committed to improving both our design guidance and quality control. If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 0800-222-062, or you can visit our Help Center (https://www.vistaprint.co.nz/customer-care/help-centre/) for real-time assistance. We appreciate your patience and the opportunity to make things right.

We're thrilled to hear that you love the product. We also appreciate your comments regarding the packaging. We understand that the excessive packaging for the bookmarks may have been frustrating, and we will definitely look into how we can improve this for future orders to reduce waste and enhance the experience. Your feedback is valuable to us, and we’re always working to improve. Thank you again for your input.