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Delivery: Everything you need to know

Delivery options: everything you need to know

Here’s a breakdown of your delivery options, calculated from the day you place your order:*
Speed Delivery time Price
Fast Track up to 4 business days $24.99
Priority 5-7 business days $13.99
Standard 9-11 business days $8.99

During checkout, we’ll let you know if some items may be delivered in separate packages.

*Delivery times for orders made after 10pm NZT will be calculated from the next business day. Some products have different delivery options and delivery times – see “Exceptions” for a list.

Product exceptions

Some products will take a little longer to produce and deliver. Most, but not all, of these are listed right here.

NOTE: During checkout for every order, we’ll show you an expected delivery time for each of your products – and we’ll let you know if some items may come in separate packages.

  • Photo Books: 14 business days

Frequently asked questions

Q: Do I get tracking info? Where can I find it?
A: Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.

Q: Which carriers do you use?
A: We use a variety of delivery carriers to deliver your order including New Zealand Post and DHL.

Q: Do you offer expedited delivery?
A: We offer up to 4-business-day delivery on orders placed before 10pm NZT. Some exceptions do apply; certain products can't be rushed.

Q: Do your delivery speeds include production time?
A: Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.

Q: Are your delivery times guaranteed?
A: When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Obviously, bad weather and carrier delays can happen, but if your order doesn’t get there on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.

Q: Can I arrange for my own delivery provider / courier to deliver my order?
A: We’re sorry, but because of our production process, we can’t accommodate special delivery requests.