Delivery: Everything you need to know
A Message To Our Customers
Updated: September 20, 2021
Our shipping partner NZ Post is experiencing delivery delays due to COVID-19 restrictions resulting in reduced airfreight capacity.
We apologise for any inconvenience caused. We’re working hard to deliver your order as soon as possible.
Here’s a breakdown of your delivery options, calculated from the day you place your order:*
|Speed||Delivery time||Price||Price when order is over $70 ex. GST|
|Standard||9-13 business days||$8.99||FREE|
|Priority||5-7 business days||$13.99||$13.99|
|Fast Track||up to 4 business days||UNAVAILABLE*||UNAVAILABLE*|
*Note: due to Covid-19 restrictions, Fast Track delivery option is temporarily unavailable. We apologise for any inconvenience. *
Certain orders may be subject to import duties, taxes and additional fees from the carrier or the country customers. These costs are the responsibility of the customer. Orders over NZ$400 collectively, may be subject to customs fees and may be held by customs authorities until payment is made.
During checkout for every order, we'll show you an expected delivery time for each of your products - and we’ll let you know if some items need to be delivered in separate packages.
*Delivery times for orders made after 10pm NZT will be calculated from the next business day. Some products have different delivery options and delivery times – see “Exceptions” for a list.
The following products are currently unavailable to order:
- Magnetic Postcards
- Magnetic Business Cards
- Magnetic Calendars
Save the Date Magnets
Frequently asked questions
Q: Do I get tracking info? Where can I find it?
A: Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.
Q: Which carriers do you use?
A: We use NZ Post to deliver items in your order that we print in our Australian facility in Victoria. Products not printed in Australia are delivered using a variety of international carriers.
Q: Do you offer expedited delivery?
A: We offer up to 4-business-day delivery on orders placed before 6pm NZST. Some exceptions do apply; certain products can't be rushed.
Q: Do your delivery speeds include production time?
A: Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.
Q: Are your delivery times guaranteed?
A: When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Obviously, bad weather and carrier delays can happen, but if your order doesn’t get there on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.
Q: Can I arrange for my own delivery provider / courier to deliver my order?
A: We’re sorry, but because of our production process, we can’t accommodate special delivery requests.