We're very sorry to hear that the print on the envelopes came pixelated and apologize for any inconvenience caused. In an effort to resolve the matter, we've processed a free reorder for the envelopes that you should receive soon.

We're sorry to hear about the issues with the printing quality and that the artwork didn't come out as expected. To help, we have submitted a replacement order for you. You can view the update from your order history, the order number remains the same. Also, please reply to this message with a picture displaying the print issue, so we can share it with the team for reference.

We are deeply sorry to hear about the dull color and low saturation of the Custom Shipping Envelopes you received. We share your disappointment with these results, this is definitely not a Vistaprint experience we want you to remember. Likewise, we appreciate the provided photo of the received product as a reference. Kindly take note that our digital printers are set to CMYK format which will definitely affect your design or files uploaded especially if they are on RGB or Pantone. We recommend that you update your artwork with a high-resolution image and by changing the colors to CMYK. As a reference, we are using CMYK color mode in the printing facility intended for printing with ink, such as business card designs. While RGB is the color mode intended for screen displays which you can see from your design page. The more color added in CMYK mode, the darker the result; the more color added to RGB, the lighter the result. Also, from the product page FAQ, it states that "we suggest you use files in CMYK (cyan, magenta, yellow, black), with the Fogra 39 colour profile. The optimal resolution for print files is between 250 and 300 dpi". We want to ensure your satisfaction and have taken the necessary action on your order. You will receive a confirmation email with more details. Feel free to keep or dispose of the item received. We hope that you felt our genuine intention to be of assistance.