We've noticed that some of you might be looking for information on older domain products and services that were previously offered on our website. We've built a dedicated External FAQ where you can find answers to all your questions about our previous domain offerings.
Site Upgrade Programme
| Why was my VistaPrint website upgraded to a Wix website? |
Vista x Wix offers a better experience, more features and many empowering capabilities to help you grow your businesses. It far outpaces our previous website offering, so we have made the move to offer a better customer experience for you.
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| Will I pay VistaPrint or Wix for my website subscription now? |
You will continue to pay VistaPrint for your website subscription. You can find and manage your subscription in your account under My Subscriptions.
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| What happens if I have issues with my migrated website? |
If you experience any issues with your website due to the migration, please contact us.
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| Does my [VistaPrint] website need to be upgraded? |
As we discontinued the VistaPrint website builder, all of our customers who had VistaPrint builder websites were upgraded to our new Vista x Wix platform.
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| Why did the price increase for my website subscription? |
If you are unhappy with the new price, please contact us to discuss options to downgrade to another plan. Vista x Wix even offers the possibility to manage a website for free.
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| I was a WEBS.com customer — what will happen to my bill now that I have been migrated to Vista x Wix, and I was billed every two years? | You have been converted to annual billing. Your next bill will occur whenever your previous 2-year subscription ends. |
Domains and Hover and Exact Hosting Transfers
| Why was my domain and/or mailbox transferred to the company Hover or Exact Hosting? |
VistaPrint decided to transfer our customers' domains and mailboxes to the companies Hover and Exact Hosting, as they are leaders in their industry and specialise in domains and mailboxes. |
| Where can I find who is hosting my domain name now? |
You can search for your domain via these links:
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| Will Hover or Exact Hosting manage my domain and/or mailbox subscription now? |
Yes, Hover or Exact Hosting will manage your subscription moving forward for your domain and/or mailboxes.
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| What happens if my domain goes offline? What does that mean? |
If you are getting an error message when you try to access your website, your domain could be offline, and you need to contact your registrar to resolve the issue.
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| How do I add my payment method to Hover or Exact Hosting? | |
| How do I get in contact with Hover or Exact Hosting? |
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| What languages do Hover and Exact Hosting support? |
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| Do I have to keep my domain and/or mailboxes with Hover or Exact Hosting? |
No, you do not have to keep your domain or mailboxes with Hover or Exact Hosting. You may choose to transfer your domains/mailboxes to another company of your choice, including Vista x Wix. Contact Hover or Exact Hosting to help you transfer your domain/mailboxes. |
