We're deeply sorry to hear about the embroidery issue of the Bondi Bucket Hat that you received. Likewise, we appreciate the provided photo of the received product. In an effort to help, we've processed a replacement with your order at no additional cost. An email with tracking details will be sent once shipped out, so you can monitor your delivery. Feel free to keep or recycle the initial items received. You can be assured that your feedback will be shared with the relevant team for improvement.

Thank you for submitting your review. Your feedback will be shared with the relevant team for improvement. We look forward to the opportunity to work with you again.

Thank you for sharing your feedback about your bucket hat order. We're pleased to hear that the embroidery turned out brilliantly and that our quality control team was proactive in suggesting tweaks for improved visuals. We are, however, sorry to hear that the size didn't meet your expectations and apologize for any inconvenience caused as a result. We've checked into the order details and have emailed you details regarding a resolution that has been provided to you. Thank you for choosing us for your printing needs, and we look forward to serving you even better in the future.