Ice Cream Truck Banner

Thank you for your feedback and for sharing your experience with the banner. We’re sorry to hear that the grommets did not hold up well in windy conditions and that the zip tie caused tearing. For larger format banners like 4000mm x 1500mm, strong and proper installation is especially important, and we understand how frustrating it can be when reinforcement is needed after installation. We’re glad to hear that the overall finish met your expectations and that the banner still presents well. We appreciate you taking the time to reinforce it with waterproof tape, and we’ll also share your feedback with our production team so we can continue to evaluate the durability of grommet fittings for larger displays.

We are sorry to hear that the color on your banner did not come out as expected, particularly with the blush pink appearing more gray. We understand how important accurate color reproduction is for your design. To help us look into this in more detail, please reply to this email with clear photos highlighting the areas of concern. This will allow our team to review the printed item alongside your submitted design and determine what may have caused the difference. We appreciate you bringing this to our attention. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 0800-222-062.