We're sorry to hear that the graphics on your pens ended up being smaller than expected. We understand how important it is for your marketing materials to be effective. Kindly note that the design space for these Pens is 0..5cm x 5 cm, which means detailed graphics will definitely come out smaller. For future orders, we recommend checking the product specifications including the preview in the design studio to ensure that proper expectations are set. Your efforts in writing a review and providing us with valuable feedback are deeply appreciated.

Thank you for taking the time to share your feedback on the printing of the design of the Vistro Pen - White Barrel. We regret to hear that the text is hard to see. Upon reviewing the comparison that you submitted, we found that your design has a lot more details including fine details. Please note, the less information that is placed on the pen, the bigger the printing will be. Also, please bear in mind that the print area is 0.5cm x 5cm. For best results, we recommend that you remove the first two lines under the company name, then increase the contact details and address. You may also change the placements of these details for the best results. We have taken action on your account and a follow-up email with more information will be sent to you. We hope this will be helpful to you.