Thank you for sharing your feedback on the VistaPrint® Design Wrap Ballpoint Pen. We understand that the logo submitted did not match what you intended, and we appreciate your honesty in pointing out the mistake. Since our printing system is fully automated, the file is printed exactly as it is uploaded, without manual adjustments. For future orders, we recommend carefully reviewing the product preview and generating a PDF proof before checkout to ensure the design appears exactly as you’d like. If you’re considering a revised version, our team would be glad to guide you through optimizing your artwork so the final product reflects your vision more clearly. We’re here to support you every step of the way. For further assistance, you can reach our Customer Support team at 0800‑222‑062 or visit our Help Center here: https://www.vistaprint.co.nz/customer-care/help-centre/ for real‑time support. We truly value your input and look forward to helping you create a pen design that showcases your logo exactly as intended in future orders.