Easter

We sincerely apologize for the issues with the Personalised Mugs you received. This is not the VistaPrint experience we want you to have, and we appreciate you taking the time to share your feedback. We understand how important it is for both sides of the print to appear sharp and clear, and we regret that one side was blurred. To assist you further, we recommend responding to this review with clear photos of the product quality errors noted. This will allow us to work with you to find the best possible resolution. After reviewing your account, we can confirm that our support team has already assisted you and taken the necessary steps to address your concern. If your request is urgent or you would prefer to speak directly with a representative, our Customer Support team is available at 0800‑222‑062. You can also visit our Help Center for real time assistance at https://www.vistaprint.co.nz/customer-care/help-centre/. Rest assured, your comments have been forwarded to the relevant team for review and consideration as we continue working to improve product handling and printing consistency. We truly value your input and patience. Thank you again for bringing this to our attention. We look forward to serving you better in the future and ensuring your next order reflects the quality you expect from VistaPrint.

We’re glad to hear you generally liked the mug, and we appreciate your feedback regarding the interior color options. We understand that having more variety would improve personalization, and we’ll be sure to share this with our product team. To better review your concern about the logo appearing quite pale, could you kindly send us a photo of the received product? This will help us assess the print quality more accurately and provide the most appropriate assistance. We appreciate your cooperation and look forward to your response.