Took camping but printing rubbed off
21 Apr 2024 | Amanda
Response from Vistaprint Customer Care Team:
Please accept our sincerest apology for the printing quality issue of the Enamel Camping Mugs you received. Allow us to make things right for you. Likewise, we appreciate the provided photo of the affected product as a reference. In an effort to help, we've updated your file and processed a replacement at no additional cost. An email with tracking details will be sent once shipped out. Feel free to keep or recycle the initial items received. We hope that you felt our genuine intention to help. We’ll be sure to share this feedback with our quality team for our continuous improvement, and we will strive to ensure that this error is not repeated in the future.