During checkout
If there’s an issue with your payment method, we’ll notify you right away and explain what needs to be fixed so you can continue.
Common fixes to try:
Check the details: Small typos in the card number or expiration date will block you from continuing. If we notice an error, we'll alert you right away.
Match the billing address: The address entered must match exactly what your bank has on file.
Contact your bank: If everything seems correct but the payment won't process, your bank might be blocking the charge for security reasons.
After placing your order
If we're unable to charge your payment method after the order is placed, we'll send you an email.
You can also check your order status yourself at any time in your account:
Sign in to your account
Go to My Account, then Order History & Reorder
In your history, you'll find an overview of the orders and their status
