If you have a concern that was directed to ‌Wix customer service by an escalation from our team and you missed their call, follow the article below to reschedule.

Step 1:

An email will be sent to your mailbox advising you that Wix attempted to call but was unsuccessful. It also includes a link to the chatbot that you should use to request a callback.

Step 2:

You'll be directed to the Wix bot, next you should sign in.

Step 3:

Fill in your VistaPrint email address and password.

Step 4:

From the list, select the ‌topic that best summarises your issue.

The chatbot will ask additional questions to properly direct your concern.

Step 5:

The bot will suggest a Wix article that could help with the issue. Type No to connect with a Wix specialist.

Step 6:

Your list of sites will appear, select the site you'd like assistance with.

Step 7:

To reschedule, select Request a callback now. Please keep in mind that due to the service level agreement, the callback may take up to 24 hours.

Step 8:

Describe your issue in a bit more detail to provide additional context. You can also include screenshots.

Step 9:

Select Request my callback now to submit the callback.

Step 10:

Add your phone number and your request will be submitted, and a Wix agent will call within 24 hours!

If you need assistance click here!

Still have questions?

Still have questions?

You need it. We print it. You love it.

Let us help

Our company