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Why isn’t my tracking number working?
Last updated 17 June 2026.
Tracking updates can take up to 24 hours to appear because the package has not been picked up or scanned by the courier yet.

Once your order is processed, a shipping label is created and assigned a tracking number. However, tracking updates can take up to 24 hours to appear on the courier’s website.

Why do tracking updates take up to 24 hours?

  • Sometimes the shipping label is created before the courier physically picks up your package

  • Sometimes tracking may not update until the courier scans your package at their sorting facility

What can I do?

  • If it’s been less than 24 hours since you got your tracking number, please give the courier time to scan and update tracking

  • If it’s been more than 24 hours and you still don’t see updates, you can contact the courier for the latest information or contact us. We’ll be happy to look into it for you!


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