Printing already peeling
6 Aug 2025 | Damian K. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for sharing your feedback, and we’re truly sorry to hear that the print on your AS Colour Heavy T-shirt began peeling after just one wash. We understand how disappointing this must be, especially when the garment itself meets expectations, but the print does not. This is certainly not the experience we want you to have.
To help us investigate further and explore the best possible resolution, we kindly ask that you reply with clear photos of the affected print, along with the sizes involved. This will allow our team to assess the issue thoroughly and report it to our production facility if needed.
While print peeling can sometimes result from factors like heat exposure, friction during washing, or incompatible fabric blends, we take your concern seriously and will ensure your feedback is shared with our quality team as part of our ongoing efforts to improve durability and customer satisfaction.
We appreciate your patience and the opportunity to make this right. If your request is urgent, or you’d prefer to speak with someone directly, our Customer Support team is available at 0800-222-062, or you can visit our Help Center (https://www.vistaprint.co.nz/customer-care/help-centre/) for real-time assistance.