We regret to hear that the logo was not embroidered correctly on the polo shirt. This is not the type of service we want you to receive, so we sincerely apologize for any inconvenience this may have caused. We're happy to make things right by placing a free reorder for another shirt. You should receive the order within a few days. Thank you for bringing the issue to our attention and giving us the chance to help.

We're sorry to hear that the sizing didn’t meet your expectations, especially around the arms. We strive to provide accurate size guides, but we understand that fit can vary. We're more than willing to make things right for you. Kindly respond to this email with the images of the Polo Shirt received highlighting the sleeves when worn, and we'll work with you to find a solution that you'll be pleased with. Thank you, and we look forward to hearing from you.