We’re sorry to learn that the craftsmanship and design outcome of your Gildan® Crewneck Hoodie did not meet your expectations. We understand how disappointing this must have been and truly appreciate you taking the time to share your feedback. To help us better understand your concerns and provide the appropriate support, please reply to this email with clear photos highlighting the specific issues with the hoodies you received. This will enable us to thoroughly assess the matter and determine the best course of action. We look forward to your response and the opportunity to assist you further.

We're sorry to hear that the print outcome of your logo on the Gildan® Crewneck Hoodie didn’t blend well with the fabric color and fell short of your expectations. We completely understand your disappointment and are keen to assist and clarify the matter further. After reviewing your order, we noticed that the uploaded design featured darker colors, which didn’t contrast effectively against the black material of the hoodie. This likely contributed to the final result not meeting your expectations. To help avoid similar issues going forward, we highly recommend using the on-screen preview and generating a PDF proof before placing your order. These tools provide a more accurate representation of how your design will look once printed and can be very helpful in making informed adjustments. For guidance on how to make the most of these features, here’s a helpful article: https://www.vistaprint.co.nz/customer-care/help-centre/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof In the meantime, we've contacted you directly via email to address your concerns in more detail and offer a suitable resolution. We look forward to hearing from you and the opportunity to make this right.

Thank you for your feedback, and we're sorry to hear that the 2XL hoodie didn’t fit as expected. We want to make sure you received the correct item, as we also see a Medium hoodie included in your order. To help us look into this further, could you please share images of the 2XL hoodie, especially showing the size label? This will allow us to check if there was a mix-up, and from there, we’ll be happy to offer a resolution that works best for you.