Thank you for taking the time to share your feedback. We're truly sorry to hear that both the cardholder did not meet your expectations — we know how important it is for your materials to reflect the professionalism of your brand. To help us take a closer look and make things right, could you please share images of the cardholder you received? Once we’ve reviewed them, we’ll be happy to work with you on a suitable resolution. We look forward to hearing from you.