Not satisfied? We’ll make it right.

We stand by everything we sell, 100%. So if you're not satisfied with your order for any reason, neither are we. We'll make it right - from reprinting your order or issuing an account credit to even refunding you in full. We'll even cover delivery. Simple as that.

Our Customer Care Specialists are trained in the art of solving problems. So if you're not absolutely satisfied, here's how we can help.

First, contact us and let us know exactly what your issue is.

Then, we'll work with you to find a solution that you'll be happy with, whether that means reprinting your order at no additional cost or crediting your account so you can place a new order.

Contact us

Talk to an expert


0800-222-062 Mon. - Fri. 10 AM - 12 AM NZST, Sat. - Sun. 10 AM - 7 PM NZST


Get a response within 1 business day.