Confirm your spelling and field placement

Check for typos in your house number and street name. Ensure that flat, unit or floor numbers are entered in the separate ‘Flat number, unit or floor’ field rather than on the main street line.

Adjust your street formatting

Our system may prefer a specific way of writing your street type. If you wrote out ‘Street’ or ‘Avenue’ in full, try using ‘St’ or ‘Ave’ instead. If you used an abbreviation, try writing the full word. If we recognise the street name as you're typing we'll suggest it as an option for you to pick. 

Check your delivery location type

Some products can't be delivered to P.O. Boxes or pickup points due to their size or carrier requirements. If you are using one of these, try entering a physical residential or business street address instead. 

Test a previous postcode

If your area has recently grown or changed postcodes, our database might still be recognising the older version. Try entering the previous postcode.