I ordered without logging in. Can you give me merchandise credit for my order?

Last updated 17 June 2026.

We can’t offer merchandise credit for guest orders because they aren’t linked to an account. Refunds are sent to the original payment method.

Merchandise credit is stored in a customer account. Because guest orders aren’t linked to an account, refunds must be returned to the original payment method.

If you’d like to connect your guest order to an account, follow the steps in this guide: Can I Create an Account or Sign In After Placing My Order?

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Last updated 17 June 2026

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How do I apply a merchandise credit to my order?

If you have a merchandise credit on your account, it will be applied automatically to your shopping basket. If you don't want to use it you can deselect it manually.

Last updated 16 June 2026

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Once a refund is issued, how long will it take for me to see the funds in my account?

Refunds take 3–5 working days to appear in your account.

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