Find answers in seconds, right here.
Use our quick search tool or view answers to popular customer inquiries below.
Common Customer Questions
Yes, usually. Follow the directions below:
- Access your My Account page.
- Click on the View Order History link.
- Click Cancel on the order you wish to cancel.
- Click Cancel My Order in the "Are you sure you want to cancel?" pop-up.
- Your order will now be canceled.
- The word "Cancelled" displays in the status field for that order.
- The Cancel Items button is grayed out.
For most products, yes - you can make design and text edits to your items up until we start printing your items.
To edit items already ordered:
If you would like to edit your order but the option is not available online, or if you need to change something else about the order (such as quantity, paper stock/finish, ship speed) please contact us for assistance.
Certain products may not be able to be edited after your order is placed:
- Some photobooks
- Digital products
- Design Services
- Products ordered on the Promotional Products tab
- Click on My Account. (If you are not signed in already, you will be prompted to do so.)
- Click on View Order History in the “Account Tools" section.
The "Status" column will indicate if your order has shipped or is still being processed.
If the order is being tracked look for the Track link under the "Actions" column.
If something doesn't seem right, contact us and we'll get to the bottom of it.
Oh, no - what happened?
We strive to provide you with the best possible services. If we fell short of your expectations please contact us; we want to make it right.
We want you to be happy. If that means cancelling your account, give us a call and we'll help you out.
Other Timely Topics
Some exceptions do apply; certain products can’t be rushed.
During checkout, we will list available options based on your shipping address and order.
No matter how many items you order, you’ll pay a low flat rate depending on the shipping speed you select at checkout.
|Express - up to 4 Business Days||NZ $24.99|
|Priority - 6-7 Business Days||NZ $13.99|
|Standard - 9-11 Business Days||NZ $8.99|
We'll show you exact prices when you make your order, but if you'd like to see a list of basic product & shipping costs use our Instant Quote tool.
You can also click the "Get A Quote" link on each product's pricing page.
All our carriers enable us to offer high-quality shipping services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.