Absolutely Guaranteed

Every time. Any reason. Or we’ll make it right.

We stand by everything we sell, 100%. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – from reprinting your order to refunding you in full. We’ll even cover delivery. It's as simple as that.

Our Customer Care Specialists are trained in the art of solving problems. So if you’re not absolutely satisfied, here’s how we can help:

  • First, contact us and let us know what your issue is.
  • Then, we’ll work with you to find a solution that you’ll be happy with, whether that means reprinting your order at no additional cost or crediting your account so you can place a new order.

Complete satisfaction or your money back.

If you ever have an issue with your Vistaprint order, it's our goal to resolve it to your satisfaction. So if a reprint or account credit doesn’t solve your problem, we’ll refund your money 100%.

Contact us

We're here to help.

By Phone:

0800-451-277

  • Mon. - Fri. 10:00 AM-12:00 AM
• New Zealand Standard Time

Via Live Chat:

Our chat agents are currently unavailable.

By e-mail:

Have a simple question or need general information? We’ll get back to you within one business day.