Common Customer Questions
- Access your My Account page.
- Click on the View Order History link.
- Click Cancel on the order you wish to cancel. An "Are you sure you want to cancel?" pop up will appear.
- Click Cancel My Order.
- Your order will now be cancelled. In the status field for that order the word "Cancelled" will appear and the "Cancel" action will be greyed out.
If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.
To cancel your order, check out the Can I cancel my order? FAQ.
Once your order is successfully cancelled, a merchandise credit for the order amount is applied to your account. Then you can edit the document from My Portfolio, and reorder using the merchandise credit.
If you would rather we do this for you, give us a call and we'll do everything possible to edit your order.
- Click on My Account. (If you are not signed in already, you will be prompted to do so.)
- Click on View Order History in the “Account Tools" section.
The "Status" column will indicate if your order has shipped or is still being processed.
If the order is being tracked look for the Track link under the "Actions" column.
If something doesn't seem right, contact us and we'll get to the bottom of it.
Quotes (including shipping & processing) are available from the Pricing tab on any of our product information pages throughout the site.
Note: You might have to scroll down a bit to see the tab.
You can also click here to see full pricing details.
Oh, no - what happened?
We strive to provide you with the best possible services. If we fell short of your expectations please contact us; we want to make it right.
We want you to be happy. If that means cancelling your account, give us a call and we'll help you out.
Other Timely Topics
Some exceptions do apply; certain products can’t be rushed.
During checkout, we will list available options based on your shipping address and order.
No matter how many items you order, you’ll pay a low flat rate depending on the shipping speed you select at checkout.
|Express - up to 3 Business Days||NZ $24.99|
|Priority - 5-7 Business Days||NZ $13.99|
|Standard - 9-11 Business Days||NZ $8.99|
We'll show you exact prices when you make your order, but if you'd like to see a list of basic product & shipping costs use our Instant Quote tool.
You can also click the "Get A Quote" link on each product's pricing page.
All our carriers enable us to offer high-quality shipping services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.